Upgrade customer services, or risk falling behind
For the always-on consumer, car connectivity is a core part of the value proposition. Our investigation of 10 vehicle manufacturer customer service operations across the UK, France and Germany however found many failing to deliver the level of service that buyers expect.
Germany leading technical innovation in the automotive industry
We were very lucky in our most recent BearingPoint Institute paper to hear the thoughts of Alexander Dobrindt, the German Federal Minister of Transport and Digital Infrastructure, who reflected on the role of Germany in the #ConnectedCar world of fresh digital automotive technologies.